FAQs
Pre-Flight
- From where do we take off?
- Do we need to get to the airport two hours before takeoff for screening?
- How much luggage can we check?
- Is there a check-in line?
- We're thinking of taking a family vacation in the Bahamas. Do you fly there?
- Isn't charter expensive?
- Do pilots conduct pat-downs?
- Do you fly one-way flights?
- How do I make a reservation?
- Is it true you only fly business people? Or can we charter the plane for a vacation?
- How far in advance do I have to book a plane?
- How many airports do you fly to?
In-Flight
- Aren't small planes and jets really cramped?
- I hate it when I keep bumping elbows with the person I'm sitting next to. How many seats across do you have?
- I need space to work while I'm flying. Do you have tray tables on each seat?
- When our team flies to a business presentation, we like to sit next to each other so we can strategize and practice on the way there. How would we do this on your planes?
- Do you have rest rooms on your planes?
- Can I use my cell phone on the planes?
- Is it safe to fly on small planes?
- Our offices are in two locations. Can we pick someone up on the way?
- I hate airline food. What do you have for food on your planes?
- Are we allowed an extra bag of pretzels? Do we have to pay for those little bottles of alcohol?
- Is smoking allowed?
- Do you lock the doors into the cockpit?
- Can I make changes in the itinerary?
- How many people can fly on each plane?
- Do you have little TVs in the planes?
- Is there a flight attendant?
- Can I bring my dog or cat with me on the plane?
- Can you fly through bad weather? If so, isn't it really bumpy?
- Do the seats stretch out so I can sleep on board?
- What kind of music do you have on board?
- Do you hand out those little earphones that never work?
Post-Flight
- What happens if our sales meeting runs late? Do we have to book a new flight?
- Where do we land? Do we have to go to the main terminal to catch a cab? How do I arrange for ground transportation?
- I hate it when the airlines lose my luggage. Does Heritage Flight have good baggage handlers?
- Aren't smaller planes the last ones to land at big airports?
- What happens if I need to stay overnight? Do I have to come back the same day?
Pilots
- How many pilots do you have?
- If I fly with you on more than one occasion, can I have the same pilot?
- How many pilots fly your aircraft?
Aircraft
- What's the fastest plane you have?
- What's the biggest plane you have?
- Don't your planes fly slower than the airlines' planes?
Pre-Flight | |
| Q: | From where do we take off? |
| A: | You take off from our private terminal with a comfortable lobby and ample parking. |
| Q: | Do we need to get to the airport two hours before takeoff for screening? |
| A: | Security checks are performed before your arrival. You will take off immediately upon your arrival. Without ANY waiting. None. |
| Q: | How much luggage can we check? |
| A: | It varies a lot by the type of aircraft you use. Skis, snowboards, and fishing and hunting equipment are common items as is your favorite extra-large suitcase. |
| Q: | Is there a check-in line? |
| A: | Check in process consists in showing a
picture ID for your first flight and a hand shake for the
following ones. |
| Q: | We're thinking of taking a family vacation in the Bahamas. Do you fly there? |
| A: | We fly directly to 15 islands in the
Bahamas. |
| Q: | Isn't charter expensive? |
| A: | It can be very economical if you need to
be efficient. Or, if you'd like to treat yourself, you can
upgrade your aircraft for something more expensive. |
| Q: | Do pilots conduct pat-downs? |
| A: | No. |
| Q: | Do you fly one-way flights? |
| A: | Yes. |
| Q: | How do I make a reservation? |
| A: | Just call 800-782-0773, send a fax to
802-863-5762 or drop us an e-mail. |
| Q: | Is it true you only fly business people? Or can we charter the plane for a vacation? |
| A: | A quarter of our passengers fly for
leisure. Flying charter is the best way to start your
vacation. |
| Q: | How far in advance do I have to book a plane? |
| A: | We need a minimum of one hour's advance
notice. |
| Q: | How many airports do you fly to? |
| A: | 5,300 airports are available to us in the
USA. Airlines can land at about 500. |
In-Flight | |
| Q: | Aren't small planes and jets really cramped? |
| A: | Chairs in our planes are similar in size
to living room chairs; they are made of leather and they
recline. |
| Q: | I hate it when I keep bumping elbows with the person I'm sitting next to. How many seats across do you have? |
| A: | Seats are separate. You don't have to
share the armrests with anyone unless you feel like
it! The lightest aircraft in our fleet has a seating configuration similar to that in a limousine, with two seats facing each other and sharing one armrest. |
| Q: | I need space to work while I'm flying. Do you have tray tables on each seat? |
| A: | Tray tables are large enough to eat a real
dinner, or work with several folders and a laptop
simultaneously. |
| Q: | When our team flies to a business presentation, we like to sit next to each other so we can strategize and practice on the way there. How would we do this on your planes? |
| A: | In our jets, seats can pivot to face each
other in a very flexible manner. The layout is very versatile.
For example, four persons can work together as a group while
three others work individually. Or everybody can face each
other. |
| Q: | Do you have rest rooms on your planes? |
| A: | Restrooms are available on every
aircraft. |
| Q: | Can I use my cell phone on the planes? |
| A: | You should not use your mobile phone when
you are in the air. The Challenger is equipped with air
phones. |
| Q: | Is it safe to fly on small planes? |
| A: | Our safety record is immaculate in 19
years of business. Few airlines can advertise that. |
| Q: | Our offices are in two locations. Can we pick someone up on the way? |
| A: | Yes. It is a very common practice for our
passengers. |
| Q: | I hate airline food. What do you have for food on your planes? |
| A: | Sweet and salty snacks are provided for
every flight as are drinks (alcoholic and non-alcoholic). We
can provide any catering you need from a simple fruit tray to
complete luxury dinners. |
| Q: | Are we allowed an extra bag of pretzels? Do we have to pay for those little bottles of alcohol? |
| A: | All those things are included and
available to your liking. |
| Q: | Is smoking allowed? |
| A: | Smoking is not allowed on board. |
| Q: | Do you lock the doors into the cockpit? |
| A: | Security checks are performed on everybody
before boarding. And you will know who is flying with you
(family, friends, colleagues, etc.) Our cockpits do not have
doors. |
| Q: | Can I make changes in the itinerary? |
| A: | Changes are constant in your life.
Itinerary changes are easy and free. They can even be made
once you're airborne. |
| Q: | How many people can fly on each plane? |
| A: | From one to nine passengers plus pets. |
| Q: | Do you have little TVs in the planes? |
| A: | Our medium and large jets are equipped
with TV, sound system and a library of CD's and tapes. You're
welcome to bring your own too. |
| Q: | Is there a flight attendant? |
| A: | In our larger aircraft there is an
attendant. |
| Q: | Can I bring my dog or cat with me on the plane? |
| A: | Yes, pets are welcome and do not have to
be caged. They even get treats! |
| Q: | Can you fly through bad weather? If so, isn't it really bumpy? |
| A: | We follow the same regulations as
airliners regarding weather. We may have a more personalized
angle on weather conditions. We will not cancel a flight for a
temporary weather phenomenon. Flexibility allows us to advise
you and make the best decision (change departure time or alter
destination). |
| Q: | Do the seats stretch out so I can sleep on board? |
| A: | Yes, and on the larger aircraft of our
fleet a twin bed can be set up. |
| Q: | What kind of music do you have on board? |
| A: | The Challenger is stocked with a variety
of styles but we can have your favorite music or you can play
your own. |
| Q: | Do you hand out those little earphones that never work? |
| A: | No, we provide noise cancelling headsets
and DVD players. |
Post-Flight | |
| Q: | What happens if our sales meeting runs late? Do we have to book a new flight? |
| A: | The aircraft stays with you and takes you
where you want, when you want. |
| Q: | Where do we land? Do we have to go to the main terminal to catch a cab? How do I arrange for ground transportation? |
| A: | You can land at one of the 5,300 airports
in the USA (airlines serve about 500) and go directly to a
facility dedicated to private aviation where your car,
limousine, boat, or helicopter waits for you. We can arrange
any type of transportation at your destination. |
| Q: | I hate it when the airlines lose my luggage. Does Heritage Flight have good baggage handlers? |
| A: | Your luggage will be handled by the crew
of the aircraft. No third party is involved and no luggage was
ever been lost or damaged during a Heritage trip. |
| Q: | Aren't smaller planes the last ones to land at big airports? |
| A: | No. First come, first served. |
| Q: | What happens if I need to stay overnight? Do I have to come back the same day? |
| A: | If you need to stay overnight, an
overnight fee will be charged. |
Pilots | |
| Q: | How many pilots do you have? |
| A: | Seventeen pilots and one flight
attendant. |
| Q: | If I fly with you on more than one occasion, can I have the same pilot? |
| A: | Based on availability, we will do our best
to accommodate you. |
| Q: | How many pilots fly your aircraft? |
| A: | Two pilots are mandatory on each
aircraft. |
Aircraft | |
| Q: | What's the fastest plane you have? |
| A: | The Challenger 601-3R. It flies at 8/10
the speed of sound, like most modern airline jets. |
| Q: | What's the biggest plane you have? |
| A: | The Challenger 601-3R. It seats nine and
has a flight attendant. |
| Q: | Don't your planes fly slower than the airlines' planes? |
| A: | The lighter planes are slower then the
airlines' planes. Our largest aircraft can fly faster. |